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Year of Award

1988

Degree

Master of Business Administration (MBA)

College

College of Business & Professional Studies

Degree Program

Business

Department

Business Administration

Keywords

customer, advertising, development, studies, consumer, grocery

Abstract

Grocery retailing has experienced continuous changes since the turn of the century, with the most significant occurring during the past forty years. Originally, tea stores offered a limited selection of dry grocery products. Over the years, new formats were introduced, and the supermarket emerged toward the end of the depression. Since then, the supermarket concept has been expanded dramatically, to the super stores of today. In addition, price discounters of the early 1960s have evolved into super warehouse stores.

Marketing Research has also evolved from basic applications to sophisticated, computer-aided techniques. As the grocery industry grew and became more and more competitive, marketing research applications and methods were being perfected.

Customer origin studies provide pertinent information for a store's immediate trade area.

Customer attitude studies measure perceptions and shopping habits for a store's customer base, while consumer attitude studies also include detailed information regarding customer image perceptions and competition.

Focus groups can also be used to determine store improvements or changes.

Market analysis studies concentrate on site location research to obtain information for the purpose of expanding existing stores or constructing new stores. Five methods of forecasting are discussed.

The information presented strongly supports and advocates marketing research as a management tool, to facilitate the decision making process while reducing the element of risk, and maintaining or increasing sales and market share.

Document Type

Restricted Thesis

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