Year of Award
Master of Business Administration (MBA)
College of Business & Professional Studies
employee, waiter, guest, staff, performance, standards, menu, supervisor, host
The theses for which this digest is written is intended to be a guide for dining room managers. There are many texts on the different technical aspects of food and beverage service, and there are many references on the financial management of a restaurant. However, there are few materials available to assist the dining room manager whose staff must meet and serve the public.
The dining room manager's job is a key one in the restaurant business since a large part of the guest's dining experience and satisfaction is derived from the interpersonal contact between the guest and staff. If this contact is not satisfactory, all the care and investment in decor, food selection, and preparation are for nothing.
The English language is rather cumbersome when it comes to masculine and feminine pronouns. Rather than burden the reader with he/she and waiter/waitress throughout the text, the author has used the masculine form.
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This work is licensed under a Creative Commons Attribution-No Derivative Works 4.0 License.
Hooper, Niall, "The Elements of Success in Professional Dining Room Management" (1991). Theses, Dissertations, and Capstone Projects. 405.
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