Year of Award
Master of Business Administration (MBA)
College of Business & Professional Studies
ADA, accessible, restaurants, accommodations, discrimination
When President Bush signed into law the Americans with Disabilities Act (ADA) in 1990, the law was viewed by many as a threat to the restaurant industry. The ADA goes beyond previous civil-rights legislation, calling for heavy fines for violators and opening the possibilities of lawsuits against businesses that do not accommodate disabled customers or hire employees who have disabilities. Restaurateurs feared high costs associated with compliance and being driven out of business by lawsuits.
These fears proved to be unfounded as the various provisions of the law unfolded. Small businesses were given the advantages of extended compliance dates and tax breaks. Costs of making changes to accommodate disabled employees and customers were minimal or none; there were few or no reporting requirements. The industry was gaining both a substantial labor force and a customer base.
This thesis explores ADA issues and implications for the food service industry, with the author’s observation of the law’s impact on school food service.
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This work is licensed under a Creative Commons Attribution-No Derivative Works 4.0 License.
Sundfors, Marjorie, "A Study of the Impact of the Americans with Disabilities Act on the Food Service Industry" (1993). Theses, Dissertations, and Capstone Projects. 283.
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